Returns and Return Authorization
Please read our return policy carefully and then submit the form below before proceeding with any return.
Non-authorized returns will be REFUSED or may be LOST!  E-mail us to request a return.

IF YOU INTEND TO RETURN, DO NOT REFUSE YOUR DELIVERY!!
All returns must be shipped to Luirette Retail per the instructions given to you via e-mail.
Your order is shipped from the manufacturer directly.  All refused deliveries will be considered a final sale, and you will not receive a refund for the order, or get it back.
It will effectively be LOST because manufacturers will simply restock it without telling us.

Luirette Retail cares about customer satisfaction and accepts returns whenever possible, but we must include the following restrictions to avoid lost returns and control costs.

Note for Exchanges:
Direct exchanges for non-defective merchandise is currently not available.  If you wish to exchange an item, you must return and re-order to prevent tracking problems and lost packages.
 

• A return authorization is REQUIRED for all returns for any reason.

• All lingerie and costume sales are final.

• Please notify us of any return requests immediately after delivery to receive a return authorization number.

• Unauthorized returns will be refused upon delivery.

• Return requests must be submitted within 7 business days from your delivery date.  Late requests for returns may not be granted.  Return authorized merchandise must be received by us no later than 30 days after delivery date or a 25% restocking fee may be applied.

• Do not attempt to return worn merchandise.  Any merchandise determined to be worn will not receive a refund.  Return shipping is available at customer's expense.

• Original shipping charge will not be refunded on returns on non-defective merchandise.

• Due to the low volume, special order nature of the products in our store, a 15% restocking fee may apply to some returns made for reasons other than manufacturing defects.

• Wrap or box all return items.  Please do not tape or write on manufacturers' shoe box.  Failure to return shoes without original manufacturers' shoe box will result in a $5.00 box fee.

• Sorry, we cannot pay return shipping on non-defective merchandise.  Merchandise must be returned in new, unworn condition.

• Direct exchanges are not possible at this time, but a return and refund can be made under the same terms mentioned above.

• All returns and refunds are determined on a case-by-case basis by Luirette Retail and can be refused for any reason.

DO NOT ATTEMPT TO USE A CHARGEBACK OR PAYMENT DISPUTE to circumvent our refund policy.  Reporting false claims is FRAUD and will result in payment of costs incurred.

Please contact us FIRST if you have any problems or questions regarding your purchase or this return authorization form.
We really do care for our loyal customers, and will do everything possible to ensure satisfaction!

Thank you, and please contact us BEFORE shipping your return. We will send a return address and authorization code by e-mail.